Was just reading the book “Winning” by Jack Welch and I came across an interesting topic related to Quality management(Six Sigma). The thing that I found most interesting was the way he addressed the topic of variations in service delivery. It is something that I myself learnt after some time ago. Clients are always looking [...]
Filed under: Project Plannning and Monitoring, organizing | Tagged: customer service, quality management, six sigma | 2 Comments »
